If you get this error message, it may mean that your Xbox Live Gamertag is associated with a non-valid Microsoft Account. To resolve this problem, you'll need to associate your Xbox Live Gamertag with a valid Microsoft Account.
Don't delete your Gamertag from any storage device before completing the steps below. Also, don't try to download your Gamertag from Xbox Live.
- When you get the “Microsoft account associated with this account is not valid” error, select Change Microsoft account.
- Select Continue.
- Enter the email address and password of the Microsoft account that you want to associate with your Gamertag.
- Confirm that the Microsoft Account information is correct.
- Accept the Xbox Live Terms of Use and Privacy Statement. (If you select Decline, your changes will not be saved.)
- Complete the changes and return to the Xbox Dashboard.
- Sign in to Xbox Live using your Gamertag. If you still can’t sign in,
Please contact Xbox Live Support for help with this.